Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Shipping time
Once processed, orders arrive within 3–7 business days.

Total delivery time
Most orders arrive within 4–9 business days from the time you order.

Tracking
You'll receive a confirmation email as soon as your order ships, including a tracking number. Tracking can take up to 24 hours to show activity after it's issued.

Shipping costs
Shipping costs are calculated at checkout and shown before you pay.

Delays
Occasionally a package moves slower than expected due to carrier backlogs, weather, or customs. If your order hasn't arrived within 10 business days of shipping, contact us at [your support email] and we'll track it down.

Wrong or incomplete addresses
Please double-check your shipping address at checkout. We can't reroute a package once it's shipped, and orders returned to us due to an incorrect address may be subject to a reshipping fee.

Lost or damaged orders
If your order arrives damaged or doesn't arrive at all, email us at within 30 days of the ship date and we'll make it right.

Questions
[your support email] — we typically reply within 1 business day.

Fill in the support email and you're set. Two things worth deciding before you publish: whether you ship internationally (if you do, add a line saying duties and import taxes are the customer's responsibility and that international delivery takes longer), and whether your 3–7 day window is actually what your supplier delivers. If fulfillment runs longer than that in practice, publishing the shorter number just converts into chargebacks and "where is my order" emails later — better to state the real range now.